Rebrand FAQ
Why did you change the brand name?

People already knew us for NOBS Toothpaste Tablets. This rebrand just aligns our products and mission under that name. It’s simpler, more recognizable, and true to who we are.
Did the company change ownership or management?

Nope! It’s the same team with the same mission of delivering safe, effective oral care products. We just wanted our name to better match what customers already love about us.
Are the products changing?

Not at all. When you order from us, you’ll still get the products that you’ve come to know and love. Our formulas, ingredients, and standards haven’t changed, just the names and packaging.
Is NOBS still focused on science?

Absolutely. Our  formulas are still backed by research and dental expertise. You can even follow the dentist behind the brand on TikTok and Instagram (@thenobsdentist)!

What does “NOBS” stand for?

It means exactly what it looks like: no bad stuff. We don’t use harsh surfactants or abrasives, we avoid plastic use as much as possible, and our messaging is transparent and authentic. We stand for effective, dentist-developed oral care.
How should I refer to the brand or products now?

Just “NOBS.” All products, from our viral toothpaste tablets to our super gentle whitening strips, now live under the NOBS name. For example, “Prism Whitening Strips” are now “NOBS Whitening Strips”. Same product, just a different name with a different box!

Shipping FAQ
Do you offer international shipping?

Unfortunately, we do not offer international shipping at this time.
How long does shipping typically take?

Shipping typically takes 5-10 business days.
What should I do if my package is marked as delivered but I haven't received it?

First, check with neighbors in case of a mistaken delivery. Or wait a bit, as it may arrive later the same day or the next. If not, contact our customer service (hello@mail-nobsroutines.com) for assistance. We're here to help!
Can I change my shipping address after placing an order?

Yes, you can as long as the order is not yet fulfilled! Just coordinate with our customer service (hello@mail-nobsroutines.com) and we'll assist you in updating your shipping address.
What should I do if my package is damaged or lost during shipping?

Contact our customer support team (hello@mail-nobsroutines.com) right away for assistance. We're here to help!

Return/Exchange FAQ
What do I do if I receive the wrong item or a defective product?

If you receive the wrong item or a defective product, please contact our customer service (hello@mail-nobsroutines.com) immediately for assistance.
Do I need to return the damaged-in-transit item?

No, for sanitary reasons, you don't need to return the damaged-in-transit item.
Can I exchange an order for a different item?

No, you cannot exchange an order for a different item after it has been processed.
How long until I receive my replacement?

It usually takes 3–7 days upon approval of the request for replacement.
What should I do if I don't receive my replacement order for over a week or 2?

Contact customer service at hello@mail-nobsroutines.com as we can help you find your replacement order.
How long does it take to receive my refund?

Refunds typically take some time for your bank or credit card company to process and post. Please be patient as the exact duration can vary depending on the vendor.
What should I do if my refund is taking longer than expected?

If more than 15 business days have passed since we've approved your return, please get in touch with us at hello@mail-nobsroutines.com. We'll investigate and assist you further.
Will my refund be issued in the same method of payment I used for the purchase?

Yes. The payment method used will be the payment method returned on.

Subscriptions/Account FAQ
Can I cancel my subscription at any time, and is there a cancellation fee?

Yes, you can cancel your subscription and there's no fee.
How do I reactivate a previously canceled subscription?

You can reactivate a previously canceled subscription 1 of 2 ways.

1. Click on "Subscriptions" in the footer of the website to log in to the subscription portal where you can reactivate your subscription.

2. Checkout like normal and make your purchase a recurring subscription. This will not reactivate a create a new subscription. It will create a new subscription.
Can I change my subscription preferences, such as the delivery frequency or products included, once my subscription is active?

Yes, you can change your subscription preferences, including delivery frequency and products, even after your subscription is active.
What are the benefits of creating a user account?

Creating a user account offers benefits such as faster checkout, order tracking, personalized recommendations, and exclusive offers.
Can I change the products in my subscription?

Yes, you can usually change the items in your subscription by logging into your account and updating your choices.

Work With Us FAQ
Can I recommend your products to my patients as a dentist, and do you offer bulk purchasing for dental clinics?

Yes, you can recommend our products to your patients as a dentist. We also offer bulk purchasing options for dental clinics. For more information, please reach out to our customer service team (hello@mail-mail-nobsroutines.com).
Can I collaborate with your company as a dentist?

Yes, you can collaborate with our company as a dentist. Feel free to reach out (hello@mail-nobsroutines.com) to discuss potential collaborations.
Do you have an affiliate program?

Yes! We have a variety of ways we work with creators like you. Please see our Work With Us page for more information.

Contact Us FAQ
How can I contact your customer support team?

You can contact our customer support team through our website's "Contact Us" page. Alternatively, you can send us an email at hello@mail-nobsroutines.com.
What are your customer support hours of operation?

You can reach us at hello@mail-nobsroutines.com Monday thru Friday from 9am - 6pm EST.
Can I request assistance with product-related questions?

Yes, you can contact us for help with product inquiries, including features, usage, and compatibility.
How long does it take to receive a response to my inquiry?

We aim to respond to inquiries within the same day, Monday to Friday, 8:00 a.m. to 5:00 p.m., but response times may vary depending on the volume of requests.
How do I report a problem with my order or shipment?

If you encounter issues with your order or shipment, please get in touch with us at hello@mail-nobsroutines.com, and we'll assist in resolving the issue.
How can I provide feedback or suggestions to your team?

We welcome feedback and suggestions. Contact us at hello@mail-nobsroutines.com or check our website for a dedicated feedback form.
What should I do if I haven't received a response to my inquiry?

If you haven't received a response within our estimated timeframe, please check your spam folder and contact us again if necessary.
How secure is the information I share when contacting you?

We take data security seriously and follow strict privacy policies. Your information is treated with the utmost care.
What should I do if I have a unique or specific inquiry not covered here?

If your inquiry is unique or not covered in the FAQs, please contact us, and we'll do our best to assist you with your specific question or concern.
Where can I get in touch about becoming a product affiliate?

You can contact us about our affiliate program options at hello@mail-nobsroutines.com.

NOBS Toothpaste Tablets FAQ
 Is it necessary to rinse after brushing with NOBS Toothpaste Tablets?

No, it is not necessary to rinse after brushing with NOBS Toothpaste Tablets. Whether you do or not is up to your personal preference.
Are NOBS Toothpaste Tablets safe for sensitive teeth or dental work like braces and dental implants?

Yes, NOBS Toothpaste Tablets are safe for sensitive teeth and dental work like braces and dental implants.
What should I do if I accidentally swallow a NOBS Toothpaste Tablet?

Don't worry - NOBS is actually safe to be swallowed! Just be aware that you may experience a bit of gas due to the xylitol.
Are NOBS Toothpaste Tablets environmentally friendly?

Yes, NOBS Toothpaste Tablets are environmentally friendly. In fact, they're zero-waste and come in plastic-free, reusable glass jars.
Can I use NOBS Toothpaste Tablets as a replacement for my regular toothpaste permanently?

Yes, you can use NOBS Toothpaste Tablets as a permanent replacement for regular toothpaste.
What are the hair-like fibers on my NOBS Toothpaste Tablets?

The hair-like fibers on the tablets come from menthol crystallization due to temperature changes. They're safe, and you can shake the jar gently at room temperature to remove them.
Is this toothpaste safe for toddlers with teeth who may not be able to spit it out yet when used in small amounts?

No, children that cannot safely chew and spit should use our NOBS Jr. Kids Toothpaste instead of our toothpaste tablets.
How do I store NOBS Toothpaste Tablets to keep them fresh?

To keep NOBS Toothpaste Tablets fresh, store them in a cool, dry place, away from moisture.
Are NOBS Toothpaste Tablets FDA approved?

All NOBS formulas are proudly made adhering to US FDA regulations in compliant facilities.
Can I subscribe to receive NOBS Tablets automatically without the need to place an order again?

Yes, you can subscribe to NOBS Toothpaste Tablets for automatic deliveries and avoid the hassle of ordering each time.
Are there any artificial sweeteners in NOBS Toothpaste Tablets?

NOBS Toothpaste Tablets are made with ingredients like xylitol and licorice root that play double duty as sweeteners and defenders of your oral microbiome.
Do NOBS Toothpaste Tablets contain fluoride?

No, NOBS Toothpaste Tablets do not contain fluoride. Instead, they contain nano hydroxyapatite, a safe and effective alternative to fluoride.
How much nano hydroxyapatite is in NOBS Toothpaste Tablets?

NOBS Toothpaste Tablets contain 5% nano hydroxyapatite, and in May of 2025, a peer reviewed study was published showing NOBS are as effective as fluoride toothpaste.
Why do NOBS Tablets have a 5% concentration instead of 10% or more?

We chose 5% nano hydroxyapatite with rod-shaped particles to avoid aggregation and maintain quality. In May of 2025, a peer reviewed study was published showing NOBS are as effective as fluoride toothpaste at 5% nano hydroxyapatite.
How many times should I use NOBS Toothpaste Tablets?

For best results, you should brush with NOBS Toothpaste Tablets twice a day for two minutes each.
How can I keep my NOBS Toothpaste Tablets fresh?

To keep your NOBS Toothpaste Tablets fresh, keep the glass jar covered when not in use. Further, keep your NOBS in a cool, dry place to prevent them from melting.
My NOBS Toothpaste Tablets became powder, is it still safe to use?

Occasionally, shipping handlers can be rough with packages which can cause some tablets to become powder. No worries, the powder is still safe to use! However, if you're unhappy with your order, please reach out to our customer care team at hello@mail-nobsroutines.com, and we'll make it right.
Are my NOBS Toothpaste Tablets real or counterfeit?

The only legitimate places to purchase NOBS are through our TikTok Shop "NOBS Routines", through our Amazon store "The NOBS Store", through Facebook and IG Shop, and our website. If you purchased through a different store on any of these platforms or a different platform altogether, you purchased a counterfeit. In this case, we recommend requesting a refund and reporting the counterfeit company as fraud. If you have any questions about whether the NOBS Toothpaste Tablets you received are real, please contact our customer care team at hello@mail-nobsroutines.com.

NOBS Jr. Kids Toothpaste FAQ
What age range is NOBS JR. Kids Toothpaste suitable for?

NOBS JR. Kids Toothpaste is suitable for children once their teeth begin to grow, which is usually around the age of one.
Is it necessary to rinse after brushing the NOBS Jr. Kids Toothpaste?

No, it is not necessary to rinse after brushing with NOBS JR. Kids Toothpaste
Is NOBS Jr. Kids Toothpaste safe if my child swallows it?

Yes, NOBS Jr. Kids Toothpaste is safe if swallowed. It might taste great, but try not to make it a habit!
How often should my child brush their teeth with NOBS Jr. Kids Toothpaste?

Your child should brush with NOBS Jr. Kids Toothpaste at least twice per day for two minutes each for best results.
Does NOBS Jr. Kids Toothpaste contain fluoride?

No, NOBS Jr. Kids Toothpaste is a fluoride-free toothpaste that contains nano hydroxyapatite, a safe and effective alternative to fluoride.
Do you use artificial sweeteners and flavors for your NOBS Jr. Kid's toothpaste?

Our toothpaste has a natural berry bubblegum flavor with no artificial flavorings. We do use ingredients like xylitol which plays double duty as an artificial sweetener and a defender of your oral microbiome.

NOBS Mouthwash FAQ
How often should I use NOBS Mouthwash for optimal results?

For optimal results, use NOBS Mouthwash everyday alongside a routine of brushing, flossing, and tongue scraping.
Is NOBS Mouthwash alcohol-free?

Yes, NOBS Mouthwash is alcohol-free and is packed with natural herbs to freshen your mouth without any harmful side effects.
Is it still safe to use NOBS Mouthwash with a broken seal right after opening it?

Yes, it's safe to use because it's food-grade and not harmful. Some orders have had seal issues due to heat and turbulence of transit.
Is it better to use NOBS Mouthwash before or after brushing?

You should use mouthwash after brushing as the last step of your oral care routine or as a midday pick-me-up.
Is NOBS Mouthwash safe for kids to use?

Yes, NOBS Mouthwash is safe for kids as long as they can safely gargle and spit.
Should I dilute NOBS Mouthwash with water?

No, you do not need to dilute NOBS Mouthwash with water.
Should I rinse my mouth after using NOBS Mouthwash?

No, you do not need to rinse your mouth after rinsing with NOBS Moutwash.
Can I use NOBS Mouthwash if I have sensitive teeth?

Yes, you can use NOBS Mouthwash if you have sensitive teeth. In fact, it was specifically made with you in mind, so give it a try!
How long should I gargle with NOBS Mouthwash?

You should gargle with NOBS Mouthwash for about 30-60 seconds for best results.

NOBS Dental Floss FAQ
How much floss is included in NOBS Dental Floss?

NOBS Dental Floss includes 82 feet of eucalyptus and nigella sativa infused floss.
Is the dental floss flavored?

Our floss isn't flavored; it has a soothing eucalyptus aroma.

NOBS Whitening Strips FAQ
How long should I wear NOBS Whitening Strips during each application?

You should wear NOBS Whitening Strips for 30-60 minutes during each application.
Is it normal to have some sensitivity when using whitening strips?

Yes, it's normal to feel sensitivity when using whitening strips. If it gets too uncomfortable, stop using them. Brush with NOBS Toothpaste Tablets, don't rinse immediately after, and consider over-the-counter pain relievers like ibuprofen or acetaminophen. This sensitivity is temporary and should improve within a few days after you stop using the strips.
Can I use NOBS Whitening Strips if I have braces or clear aligners?

No, we don't recommend using NOBS Whitening Strips if you have braces or clear aligners since this will keep the strips from getting to your teeth. However, if you wear a night time retainer, it is fine to use NOBS Whitening Strips. Just be sure to take out the retainer prior to placing the strips!
How should I remove NOBS Whitening Strips from my teeth?

Gently peel them off your teeth and dispose of them after use.
How often should I use NOBS Whitening Strips?

NOBS Whitening Strips can be used once a day for up to a week. Then, wait 12 weeks until the next round.
Should my kids use NOBS Whitening Strips too?

No, whitening strips are not suitable for children.

NOBS Tongue Scraper FAQ
Are NOBS Tongue Scrapers suitable for individuals of all ages?

Anyone that can properly use tongue scrapers without the risk of choking can benefit from using them.
How do I use a tongue scraper?

To use NOBS Tongue Scrapers, extend your tongue, gently scrape from back to front, rinse the scraper, and repeat 5-10 times. Finish by rinsing your mouth and cleaning the scraper.
How often should I use NOBS Tongue Scrapers for maintaining good oral hygiene?

For best results, use NOBS Tongue Scrapers daily.
Do NOBS Tongue Scrapers help reduce bad breath effectively?

Yes, NOBS Tongue Scrapers can help reduce bad breath effectively by removing odor-causing bacteria from the tongue's surface.
How should I properly clean NOBS Tongue Scrapers?

You should rinse and scrub with a toothbrush and toothpaste, disinfect with mouthwash or boiling water, and ensure it's completely dry before storage.
What does a tongue scraper do?

A tongue scraper is a dental tool designed to remove bacteria, debris, and buildup from the surface of the tongue. It helps improve oral hygiene, reduce bad breath, and enhance the overall cleanliness of your mouth.
Should I tongue scrape before or after brushing?

Ideally, tongue scraping should happen before you brush your teeth.

Do tongue scrapers rust?

No, our NOBS Tongue Scrapers are rust-proof and made from 100% stainless steel.
Do I need to change the tongue scraper every month?

No, NOBS Tongue Scrapers do not need to be replaced every month. You can continue using them until they show signs of wear or damage.
Should my kids use a tongue scraper too?

Kids can use tongue scrapers as needed, but it's best to supervise them during the process, especially if they are young.
Can one tongue scraper be used by the whole family?

Tongue scraping is safe for everyone above 5 years old. For sanitation's sake, please keep it to one tongue scraper per person.